Learning & Development

Competency-Based Assessment Processes

  • Identification of relevant competencies against which to assess, using the organisation’s own competency system, sector standards or generic competencies.
  • Determination of appropriate assessment methodologies.
  • Drawing up competency based interview schemas / interview questions to identify development potential.
  • Development and delivery of training to managers/assessors in competency based interview techniques.

NVQ Assessment

  • Assessment for NVQs in Management (levels 3, 4 & 5); Personnel & Development; Customer Service (levels 2 & 3); Business Administration (levels 2 & 3)
  • Assessment using traditional portfolio based route or ‘live portfolio’ /’live evidence’ based route.
  • Interview techniques and scoring.

Assessment Centre Management

  • Timetabling / scheduling of assessment centres.
  • Ensuring the smooth running of the assessment centre.
  • Facilitating the scoring / moderation session.
  • Provision of reports on candidates’ performance.
  • Providing feedback to candidates on their performance.

Psychometric Tests

  • Carrying out psychometric testing (Numerical Reasoning, Verbal Reasoning, Personality Profiling)
  • Provision of reports outlining the hypotheses which need to be explored further.
  • Inclusion of relevant questions within the competency based interview to explore hypotheses further.
  • Provision of reports outlining the findings of the testing.
  • Provision of team reports.

Courseware Development

  • Development of training programmes for staff / managers, including for:
    • Induction.
    • Organisational policies and implementation.
    • Management skills, eg effective recruitment and selection, interviewing, appraisals, grievance management, disciplinary processes etc.
    • Diversity awareness.

Training Delivery

  • Delivery of training programmes for staff / managers, including for:
    • Induction.
    • Organisational policies and implementation.
    • Management skills, eg effective recruitment and selection, interviewing, appraisals, grievance management, disciplinary processes etc.
    • Diversity awareness.